新建Case时,在Lightning中Status里默认是没有Closed选项的,所以Case无法关闭,可以通过以下方式解决:
在设置里找到
Support Settings→Show Closed Statuses in Case Status Field
勾选后选项里出现Closed
https://success.salesforce.com/ideaView?id=0873A000000cMWbQAM
新建Case时,在Lightning中Status里默认是没有Closed选项的,所以Case无法关闭,可以通过以下方式解决:
在设置里找到
Support Settings→Show Closed Statuses in Case Status Field
勾选后选项里出现Closed
https://success.salesforce.com/ideaView?id=0873A000000cMWbQAM